What kind of products do you sell?
We sell officially licenced soundtracks on various formats. CD, Vinyl, Tapes, and high quality limited music boxes.
Where do you ship from and do you ship worldwide?
We are based in Paris, France and all our products ship from France. We ship worldwide and use the major transporters such as Delivengo (La Poste), or DHL.
Brexit : We ship to UK! We comply with official VAT rules that apply for UK / EU e-commerce. For all orders under 135£, we will collect the VAT on your behalf. For orders over 135£, we will not collect VAT on products/shipping, you will have to pay it directly before through local transporters.
Where is my order?
When a product is shipped, we send an e-mail with the tracking number. If for some reason you don't receive the e-mail or the tracking number does not show, please contact us. You can also check the latest status of your order in your account. Check "order history and details" to see the orders and their status/tracking.
It's been 6 months (or more) and I did not receive my order!
International shipping can be very slow, or complicated. While we do our best to support everyone with delivery issues, we cannot check all tracking numbers on a daily basis, so you are also responsible to enter a correct and complete adress when ordering, and to track your order. Please make sure to check your order tracking, as it can be waiting for you to pay customs or it could be available in a local pickup, sometimes without any notice from the postal service. Unfortunately, except for premium service (DHL, UPS) we have no control on the postal service notification and efficiency, which is very different in each country. Also, we won't accept any claim that is older than 3 months after the product was shipped, because the tracking is not possible anymore. If you don't receive your order and think there is an issue, please make sure to contact us early enough for us to be able to track internaly and help.
I moved and need to change my delivery address!
Please send us an e-mail with your order ID from the contact form. We will update your address before we ship.
I ordered a product few weeks ago, why hasn’t it shipped yet?
We often open preorders with limited bonuses and an estimated delivery schedule. For many various reasons (including production delays at factory or transporters), it can happen that shipping is delayed. It is especially the case in this particular pandemy period, as many companies face unexpected delays and we need have to wait for them to finish their work to start shipping.
All grouped orders containing one preorder item will ship once all products are ready.
In all cases, all our orders have a tracking number and a mail will be sent once the product has shipped.
I ordered separately 2 items. Can I combine them to save on shipping costs?
While we agree it would make sense, combining orders is quite complicated in terms of logistics and accounting. It can also be the cause of mistakes. For this reason, we prefer not combining separate orders.
What are the ‘shikishi’ offered as preorder bonuses on CD and vinyls?
A Shikishi is a sheet of fine handmade paper affixed to a hard backing. The edges are decorated with a strip of gold paper. All our shikishis are made in Japan, with the highest quality standards and the best printing quality.
Return of products
Customers can request a return of products at the only case they support the initial and the return shipping costs.
Please feel free to contact us if you have any other specific question or request.